Semern Terms

Terms & Conditions

These Terms & Conditions govern the use of the Semern online store and the purchase of products from our website. By browsing our store, placing an order or contacting us, you agree to the terms described below.

Company: Semern
Address: Shaar HaEmek 4, Netanya, Israel
Email: contact@semern.com

About Semern

Semern is a curated lifestyle store offering premium and meaningful pieces such as leather backgammon sets, premium leather Connect Four games, zip hoodies, Petek pieces, kippahs, caps and selected accessories. Our goal is to provide a clear, secure and enjoyable shopping experience with products that combine character, identity and style.

1. Use of the website

You agree to use the Semern website only for lawful purposes and in a way that does not damage, interrupt or misuse the store, its services, its security or its content. You may not attempt to access restricted systems, copy the website in an unauthorized way, interfere with checkout or use the store for fraudulent activity.

2. Product information

We make reasonable efforts to present our products accurately, including names, photos, descriptions, colors, sizes, prices and availability. However, slight differences may occur depending on screen settings, production batches, photography, lighting or handmade and material variations.

For products such as leather games, kippahs, caps, hoodies, Petek pieces and accessories, small differences in texture, color tone, finish or placement may occur. These details are part of the nature of physical products and materials.

3. Prices and currency

Prices are displayed on the website in the store currency. Prices may change at any time without prior notice. The price charged is the price shown at checkout at the time the order is placed, unless a clear technical or pricing error occurs.

4. Orders

After placing an order, you may receive an order confirmation by email. This confirmation does not automatically mean that the order has been accepted in all cases. Semern reserves the right to refuse, cancel or limit an order when necessary, including in cases of stock issues, suspected fraud, incorrect pricing, payment problems, shipping restrictions or other legitimate reasons.

5. Payment

Payment must be completed through the payment methods available at checkout. Payment processing is handled by secure payment providers. Semern does not store full credit card details. Your order may only be processed once payment has been successfully authorized.

6. Shipping and delivery

Delivery times shown on the website or provided by customer support are estimates. Actual delivery times may vary due to destination, carrier delays, customs, holidays, local conditions, incorrect address details, stock preparation or circumstances outside our control.

The customer is responsible for providing accurate delivery information. If a parcel is delayed, returned or lost due to incorrect information provided by the customer, additional costs or delays may apply.

7. Returns and exchanges

Return and exchange conditions may vary depending on the product, its condition and applicable law. Items must generally be unused, undamaged, complete and returned in their original packaging when a return is accepted. Some products may be excluded from return for hygiene, personalization, final sale or condition-related reasons.

To request help with a return or exchange, contact us at contact@semern.com with your order number and a clear description of the issue.

8. Damaged or incorrect items

If you receive a damaged, defective or incorrect item, contact us as soon as possible with your order number and photos of the product and packaging. We will review the situation and provide the appropriate next steps.

9. Intellectual property

All content on the Semern website, including text, images, product descriptions, design elements, graphics, logos, layout and visual identity, is protected by intellectual property rights. You may not reproduce, distribute, copy, modify or use our content for commercial purposes without written authorization.

10. Gift purchases

Many Semern products are chosen as gifts. Customers are responsible for checking product details, delivery address and timing before placing the order. We recommend contacting us before ordering if you need guidance for a specific occasion.

11. Limitation of liability

To the maximum extent permitted by applicable law, Semern is not liable for indirect, incidental, special or consequential damages resulting from use of the website, purchase of products, delays, third-party services, delivery issues or inability to use the store.

12. Third-party services

Our store may rely on third-party services such as Shopify, payment providers, shipping partners, analytics providers and email systems. These services may have their own terms and privacy practices. Semern is not responsible for third-party websites or services outside our control.

13. Changes to the terms

We may update these Terms & Conditions from time to time. Any updated version will be published on this page. Continued use of the website after changes are posted means you accept the updated terms.