Contact Us

Semern Support

Contact Us

Have a question about a leather backgammon set, a premium leather Connect Four game, a Petek piece, a zip hoodie, a kippah, a cap or another Semern accessory? Our team is here to help before and after your order.

Customer care

For product information, order questions, delivery updates, returns, exchanges or general support, contact us by email. Please include your order number when your message is related to an existing purchase so we can help you faster.

Email: contact@semern.com

Address: Shaar HaEmek 4, Netanya, Israel

How we can help

Product questions
Need details about materials, colors, sizing, availability or product care? Send us the product name and we will guide you.

Order support
For updates about your order, please include your order number, full name and the email used at checkout.

Gifts and special requests
Our products are often chosen as meaningful gifts. Contact us if you need help choosing the right piece.

Business inquiries
For collaborations, professional requests or partnership opportunities, email us directly.

Quick FAQ

How quickly do you reply?

We do our best to reply as soon as possible during business days. Response times may vary during weekends, holidays or busy periods.

What should I include in my message?

For order support, include your order number, full name and checkout email. For product questions, include the product name or link.

Can you help me choose a gift?

Yes. Tell us the occasion, your budget and the style you are looking for, and we will help you choose between our leather games, Petek pieces, kippahs, caps, hoodies and accessories.