Semern Privacy

Privacy Policy

At Semern, we value trust, clarity and respect for our customers. This Privacy Policy explains how we collect, use and protect personal information when you visit our online store, place an order, contact us or interact with our services.

Company: Semern
Address: Shaar HaEmek 4, Netanya, Israel
Email: contact@semern.com

Our commitment to your privacy

Semern offers premium lifestyle pieces including leather backgammon sets, premium leather Connect Four games, zip hoodies, Petek pieces, kippahs, caps and accessories. When you shop with us, we may need certain information to process your order, provide support and improve your shopping experience. We only aim to use this information in ways that are necessary, useful and respectful.

Information we collect

Depending on how you use our store, we may collect the following types of information:

Identity and contact information: name, email address, phone number, billing address and shipping address.
Order information: products purchased, order number, order history, payment status, delivery information and customer service messages.
Payment information: payment details are processed by secure payment providers. Semern does not store full credit card numbers.
Technical information: IP address, browser type, device information, pages visited and interactions with our website.
Communication information: messages you send to us, including product questions, support requests or business inquiries.

How we use your information

We may use your information to:

process, confirm and deliver your orders;
provide customer support before and after purchase;
answer questions about products such as leather games, Petek pieces, kippahs, caps, hoodies and accessories;
send order updates, confirmations and service-related messages;
improve our website, product presentation and customer experience;
detect, prevent and reduce fraud, abuse or security risks;
comply with legal, tax, accounting and regulatory obligations.

Cookies and similar technologies

Our store may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, improve performance and support secure checkout. Some cookies are essential for the store to function, while others help us understand how customers interact with our content.

Sharing information with service providers

To operate our online store, we may share necessary information with trusted service providers, including Shopify, payment processors, delivery companies, analytics providers, fraud-prevention tools, email systems and other partners required for the operation of the store. These providers may only receive information needed to perform their services.

International transfers

Because our store is operated online and uses third-party e-commerce services, your information may be processed or stored in countries outside your place of residence. When this happens, we rely on our service providers to use appropriate safeguards according to applicable privacy standards.

Data retention

We keep personal information only for as long as needed for the purposes described in this policy, including order management, customer support, legal compliance, accounting and dispute resolution. When information is no longer needed, it may be deleted, anonymized or securely archived.

Your rights

Depending on your location and applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion of certain data, restriction of processing, objection to certain uses, or a copy of your data. To make a privacy request, contact us at contact@semern.com.

Security

We use trusted e-commerce infrastructure and reasonable security measures designed to protect customer information. However, no online system can be guaranteed to be completely secure. We encourage customers to use strong passwords and keep their order and account information private.

Children's privacy

Our store is not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided personal information, please contact us so we can review and take appropriate action.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our store, services, technologies or legal requirements. The updated version will be posted on this page with a new date.